Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily
replace the item at no additional cost to you. Please contact us
within 48 hours after receiving yours.
Our store do not accept Returns or Exchanges, once an item has
been received it cannot be returned. We can only offer you
replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their
mind after receiving their order(s).
Note: Wixifu will not be held liable to any lost or misroute
parcels. Please ensure that all the information you have provided
is correct before submitting your order to prevent losses in mail or
other mishaps from happening.
You may request a cancellation within 24 hours of purchase.
Otherwise you will receive partial refund as we have already
started the shipping process. Please be sure to thoroughly read
our descriptions and processing times.
Do you ship internationally?
We ship worldwide.
How do I track my package?
You can check on the status of your order at any time by going to
the following link: Order Status. You can also reach out to our
customer support desk at
email@example.com to ask questions anytime.
How long does it take for an order to arrive?
Once shipped, your order will arrive within 10 to 12 business days
for United States, Canada, Australia, United Kingdom, other
countries can take up to 28 business days, depending on how fast
customs clearances takes place and due to having multiple
warehouses overseas.You’ll receive an email confirmation once
your order has shipped. Feel free to email us to check on your
order status. We are happy to help.